Contact Information:

What are your business hours?

We are open for business Mondays through Fridays, 9:00AM-5:00PM, MST. 

I am at work and can't call but really want new parts. Can I text you?

Please do! Our customers are always welcome to text our mainline any time during business hours.

Our primary line: 805-467-1060

What if I want to email you?

If you need to reach out when we happen to be closed, or if you just prefer online correspondence, you can email us at any of the following addresses.

For general information and sales inquiries: sales@aceupmotorsports.com
For inquiries related to marketing: vitaly@aceupmotorsports.com

We’ll do our best to get back to you as quickly as we can.

Can I Live Chat You?

Absolutely! Our live chat is a great way to get a hold of us and if we are busy with another client, please leave your message and email address, and we'll respond to you as soon as possible!

Order Information:

I Just placed my order and the status shows "Awaiting Processing" but I already paid?

To add another layer of fraud protection, our payment processing system is setup to "Authorize" the funds on your debit/credit card for the amount of your order at the time of order. Once the order is placed, one of our customer representatives will manually process the order by verifying the billing information and will reach out to you if there are any shipping delays before the funds are "Captured" and the status is changed from "Awaiting Payment" to "Awaiting Shipment".

How do I track my order?

Once you receive an email notification confirming your order has shipped, a link is provided to the tracking number. Also you may login into your account on our homepage and check status through your customer portal.

My order should have arrived by now, but it hasn’t. What should I do?

If you don’t receive an email confirming your order within seven business days of your purchase, contact us at information@aceupmotorsports.com.

My order just arrived, and I can’t wait to try out the parts I bought. Can I use them for driving on the open road? Just once?

We strongly advise against it. Racing parts are intended strictly for track and course use, and are not designed for the open road. Should you choose to use your racing parts in street driving, they are likely to meet with serious damage that could harm the rest of your vehicle and increase the risk of a driving accident.

Shipping and Returns:

Why do you only ship to the verified billing address of the card holder?

We apologize for any inconvenience this may cause, but with online fraud becoming more of a problem for businesses and consumers alike, we have discovered this to be a highly effective means of protecting ourselves and our customers.

Why do you require signatures on orders over $200?

Unfortunately there has been a large increase in packages being stolen from porches when delivered. Tracking numbers will state that the item has been delivered but customers are not able to find them. Sadly shipping companies do not want to take responsibility for the lost package, and to protect our customers hard earned money we require signatures on all orders over $200.

I have received a notification that the item I bought is backordered. What does this mean?

The high volume of products we sell means we cannot currently support live inventory updates on our website. You will still receive your product as quick as possible. Learn more about our policy here.

What’s the usual time frame for shipments?

Orders are usually processed within 24 hours. Those placed on weekends and holidays will begin processing at the start of the next business day. From there, most items ship out within 48-72 hours, so long as they’re not on special order or backorder. In the end, most customers within the 48 continental United States receive their orders within 7-10 business days. Orders shipping further out will naturally take a little longer, depending on location.

What if I need the part(s) in a hurry?

If you need to receive any part by a certain deadline, or within an urgent timeframe, please call or email us so we can verify the ready availability of the item(s) in question. From there, we’ll discuss how quickly we can get your order to you, accounting for location, availability, express shipping options and costs, and so forth.

What if I want to cancel or return my order?

If you need to cancel an order, it is strongly recommended you act promptly. It will be necessary to reach us before your order ships. For a speedy and convenient cancellation, we recommend you call our shop at 805-467-1060 or email information@aceupmotorsports.com

 We typically maintain a strict “No Returns” policy. However, for us to consider making an exception, certain conditions must be met:

• Any returns must be arranged and shipped within 30 days of the original purchase

• All returned items must be sent back unused, in their original, unopened box

• All returns will subject the customer to a 25% restocking fee.

Item Requests and Price Matching:

Does Ace Up price match?

Yes, we do! We honor value as much as our customers, and we strive to show it by price matching— within certain guidelines— whenever possible.

What do I do if I find one of your items somewhere else at a lower price?

Just go to our Price Matching page and use the form to give us the details on the item and where you found the lower price. Once we’ve verified the lower price at the given vendor, we will do our best to lower our own price to match.

Any special conditions I have to meet?

There are some conditions that must be met for the Price Matching policy to apply, such as item availability, the condition of the items, and whether the other vendor has applied coupons or discounts. To view the complete list, visit our Price Matching page.